Support
Frequently asked questions
Does Stackle have ads or purchases?
Not at the moment. Stackle is free, without ads, in-app purchases or tracking. If that changes, we will tell you first.
Where is my progress saved? Can I move it to a new phone?
Your progress is saved on your device. There are no accounts yet, so it is not moved automatically when you change phones. We are working on a way to keep it safe across devices. Until then, keep your old phone's app until you are happy with the new one.
How do the card pack chances work?
Every pack has three cards. The chances for each rarity are shown in the app: open the Album or the Shop and tap Pack odds.
I saw an inappropriate name in the rankings.
Tap the small flag next to the name and confirm. The player is hidden for you and we review the report. You can also email us the name and the week.
Please delete my ranking data.
Email stackle@web.de with your display name (and your player ID if you have it). We delete your entries from the rankings. Data on your phone is removed when you delete the app.
The game is too hard / too easy.
The level difficulty adapts a little to how you play. The first two levels are always gentle. Tell us where you got stuck (level number and what happened). That helps a lot.
Something is broken.
Please write to us with your device model, the app version (Settings, bottom line) and what happened. A screenshot helps.